Book A Memory

Frequently Asked Questions

Get answers to the most common questions about our properties and scheduling your next memory vacation with us.

Booking with Book A Memory

For general questions about our homes or to move forward with booking your reservation, please submit your message on our contact page or send us an email and we’ll get back to you within 24 hours.

</POur homes are all currently listed on Airbnb and VRBO. You are welcome to view the calendar, property information, get pricing, and browse our reviews on those sites. Please keep in mind that there are additional booking fees when booking your reservation through those sites, and you are welcome to book with us directly to avoid those fees. Once you’re ready to move forward, we will email you our Rental Agreement to review along with the invoice to secure your reservation.

The final cleaning fees, property damage protection, pool heating fees, and pet fees (if applicable) are all included in your total rental amount. A 50% deposit is due at the time of booking and the remaining balance is due 60 days prior to your stay.

If at any time you have questions about your reservation, please contact us directly by email.

This varies by home, by market, and by season.  Our homes usually have a 2 day minimum. Generally, holidays are premium and require a minimum stay of 3 or 4 nights.
The maximum capacity for each home is listed on the individual property page.  The only exception to this rule is special events which are to be cleared with the host.
We accept all major credit cards and checks. A 50% deposit is due at the time of booking and the remaining balance is due 60 days prior to your stay.
If a Renter cancels their reservation at least 60 days before Check-In, then any prepaid rent will be refunded, less a $200 cancellation fee. If Renter cancels their reservation less than 60 days before Check-In, then the prepaid rent will not be refunded unless Owner re-rents the Property for days covered by this Agreement, in which case, the rent for those days will be refunded, less a $200 cancellation fee.
Yes, pets are welcome with an additional cleaning fee of $200 per pet plus tax.
For all groups staying with us, the renter must be 21 years old or older.

During Your Stay

Depending on the home, check-in is either at 4pm or 5pm on your date of arrival. Early check in may be available for a fee. You will be given a 4-digit code for the front door prior to your arrival date along with the property address and instructions on how to lock and unlock the door with the code.
Checkout is at 11am on your day of departure. Late check out may be available for a fee. Simply leave the home in generally the same condition it was found in except for linens and towels. We do not require our guests to remove bed linens prior to departure. We do ask that all garbage is removed from the house and placed in the garbage bins outside the house.

One of the many benefits of renting directly from the owners is that we have complete control over the quality of our homes. Each property features an array of high-end amenities selected with our guests’ comfort and enjoyment in mind. Though we provide detailed property-specific information about each property with our guests, in general you can expect the following across all of our properties:

Indoors, the fully-equipped kitchens are stocked with enough place settings, glassware, etc. for the maximum capacity of each home, at least one large-capacity coffee pot, toaster oven, microwave, dishwasher(s), ample refrigeration, and enough pots, pans, and utensils to cook meals for your group. You’ll also find pillow-top mattresses, linens & towels, WiFi, multi-room A/V systems, and a variety of games, books, and other leisure items.

Outdoors, our properties provide a wide range of amenities that can be enjoyed year-round including hot tubs, gas grills, fire pits and/or outdoor fireplaces, and specialized activity areas such as basketball courts, soccer goals, sand boxes, and more.

If you would like to ask specific questions so you know what to bring, please feel free to email in advance to get additional details.

Our properties are thoughtfully outfitted with many of the household supplies you’d expect to find in your own home.

Kitchens are supplied with paper towels, dish soap & dishwasher pods, multi-purpose cleaners, olive oil, and a variety of spices. Each bathroom will have rolls of toilet paper to get you started, bath products, and enough bath towels for the maximum occupancy of the house.

For families traveling with small children, we also have a variety of baby equipment (high chairs, cribs, pack & plays, etc.), games, toys, and books available. Please contact us directly for more information about specific items for your little ones!

Absolutely! Our dedicated hospitality-driven team members are never more than a text or phone call away during your time with us. We are always happy to answer questions about the homes, provide curated area recommendations, or help in any other way we can. Should you encounter any unexpected issues during your stay, our property management and maintenance network can provide timely on-site solutions as well.
Book A Memory homes have general information about the area in the property details. However, we also highly recommend searching the name of the town where the Book A Memory home is and add keywords such as "things to do", "outdoor activities", or "great restaurants". For example, if you search "Things to do in McHenry IL", "Great restaurants near Powder Springs GA", or "Outdoor activities near Monrovia IN" you can see lots of options and reviews from people. We encourage guests to check the reviews.

Weddings & Special Events

We’d be honored to host your wedding or special event at one of our properties. Each Book A Memory property has its own limitations.

Yes, generally there is a per person fee that only applies to those not in the initial reservation. For example, if you are having an event for 50 people but 10 are in the initial reservation, the event fee only applies to the additional 40 people. At the time of booking we can take an estimate. The final number is due 24 hours before check in.

Our security team and local authorities are made aware of the number of guests and cars expected. Open events where the booking guest does not know or have full control over who is coming are strictly prohibited. A violation of this is cause for immediate removal from the property.

Each property has a different capacity for cars. Outdoor quiet hours start at 10pm. Any outdoor event needs to be shut down by 10pm unless otherwise agreed upon with the host.
We are happy to provide a curated list of local vendor recommendations! Though we do not require that guests work with specific vendors, we do have a growing network of event professionals with previous experience that may be perfect for your special event.

Absolutely! We encourage anyone who is considering hosting a special event to visit the property as part of their decision-making process. Site visits are available between guest stays.  If you have additional questions about hosting a special event with Book A Memory, please email us.

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